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Question

Question:

Ms. Reyes is a disgruntled customer who purchased a defective product from ABC Corporation. Dissatisfied with the resolution offered by the customer service department, she decides to pursue legal action. However, ABC Corporation argues that the complaint should be dismissed due to lack of jurisdiction and failure to exhaust administrative remedies.

Based on the given scenario, analyze the following:

1. Discuss the concept of primary jurisdiction and its significance in resolving disputes involving administrative agencies.
2. Explain the principle of exhaustion of administrative remedies and its application in this case.
3. Identify and discuss any exceptions to the doctrine of exhaustion of administrative remedies that may be applicable to Ms. Reyes' situation.

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Answer